ACCESS TO VIEW PRODUCTS
Customers can shop Dramaflage products on our retail site www.dramaflagestore.com.
SHOP WITH CONFIDENCE
We guarantee that all of our products are beautiful and well made. Some of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
We accept most payment methods, mainly Visa, MasterCard and American Express or paypal.
I have entered an incorrect address what do I do now?
Simply reply to your order confirmation email or notify us via email at Info@dramaflage.co.uk. If the given address is wrong we can change the address to the correct one within 24 hours. We will not be able to make changes after 24 hrs as our orders would have been prepared for shipment, and No refund will be given after the 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you ordered. Product minimums will be in effect on certain items.
Our Average shipping times during the Pandemic is 10-25 working days based on location.Tracking numbers will be updated 2-5 days after your order has been shipped.If you don't have a tracking number after 7 business days, please email us at email@example.com You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly or any additional fees such as Import or customs fees in your country of residence.
We offer a 100 % money back guarantee, if the product is defective or damaged upon receipt. We will give you a full refund.
You must contact the store before any goods are returned at firstname.lastname@example.org. Goods returned without prior authorization will be refused.
Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused.
Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.
If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement or refund. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact our sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card or payment information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.